Return and Refund Policy

• Products are returnable for refund or an exchange within 30 days of receipt of the order.
• Products must be new, unused, and in original condition with product tags and packaging intact.
• Due to the hypoallergenic nature of the products and bedding laws, items that have been used, laundered, or are not in the original packaging are non-refundable and non-exchangeable. Therefore, please refrain from using products that are intended for return.
• We recommend keeping the item in its original packaging/box and far away from any strong smelling scents including perfume/cologne, plug-in air fresheners, strongly scented hand creams or soaps, and other perfumed body care products.
• “Used” is defined as any length of time you have personally used the product.
• Please note wool filled bedding products may have a mild natural scent of lanolin which assures you are receiving an authentic product free of harmful chemicals, toxins, and synthetics; this is not considered a defect. Simply air out the product for one to two weeks and the wool aroma should dissipate.
• Any product returned with an odor, fibers or other debris will be considered “used” and not be eligible for return or an exchange.
• Refund will be issued for qualified returns and to the original payment method.
• Original shipping charges, including the orders that qualified for free shipping, are excluded from the refund.

If your order/items qualify for a return and a refund:

Option #1: You may ship the qualified product to:

Attn: Returns
Sleep & Beyond
14611 El Molino st, Fontana, CA 92335
Phone: 877.777.9665
Email: orders@sleepandbeyond.com

• Please use your order number or our invoice number as the Return Authorization Number.
• If you choose to use your own shipping label, we recommend that you obtain a tracking number for your own protection and email us the tracking number as well.
• Upon receipt, it takes 5 to 7 business days for us to review and update further on the item’s condition and refund status.

Option #2: We can provide a prepaid return label (PPL) with the PPL cost deducted from the refund.

PPL cost can be provided once you advise which items/quantities you wish to return.

Thank you for following our return policies.

Sincerely,
Sleep & Beyond team