Products are returnable for refund or an exchange within 30 days of receipt of the order.
Products must be new, unused, and in original condition with product tags and packaging intact.
Due to the hypoallergenic nature of the products and bedding laws, items that have been used, laundered, or are not in the original packaging are non-refundable and non-exchangeable. Therefore, please refrain from using products that are intended for return.
We recommend keeping the item in its original packaging/box and far away from any strong smelling scents including perfume/cologne, plug-in air fresheners, strongly scented hand creams or soaps, and other perfumed body care products.
“Used” is defined as any length of time you have personally used the product.
Please note wool filled bedding products may have a mild natural scent of lanolin which assures you are receiving an authentic product free of harmful chemicals, toxins, and synthetics; this is not considered a defect. Simply air out the product for one to two weeks and the wool aroma should dissipate.
Any product returned with an odor, fibers or other debris will be considered “used” and not be eligible for return or an exchange.
Refund will be issued for qualified returns and to the original payment method.
Original shipping charges, including the orders that qualified for free shipping, are excluded from the refund.

If your order/items qualify for a return and a refund:

Option #1: You may ship the qualified product to:

Attn: Returns
Sleep & Beyond
14611 El Molino st, Fontana, CA 92335
Phone: 877.777.9665
Email: orders@sleepandbeyond.com

Please use your order number or our invoice number as the Return Authorization Number.
If you choose to use your own shipping label, we recommend that you obtain a tracking number for your own protection and email us the tracking number as well.
Upon receipt, it takes 5 to 7 business days for us to review and update further on the item’s condition and refund status.

Option #2: We can provide a prepaid return label (PPL) with the PPL cost deducted from the refund.

PPL cost can be provided once you advise which items/quantities you wish to return.

Exchange Policy

You may return items using your preferred carrier, or we can provide a prepaid return shipping label. If you choose the prepaid label, the return shipping cost will be deducted from your refund. Once you confirm which items and quantities you’d like to return, we’ll provide the cost of the label.
After the return shipment has been received, inspected, and approved for refund, you may place a new order on our website for the correct items you’d like to receive.
Please note that all items being returned or exchanged must be unused, in their original packaging, and eligible under our return policy.

Thank you for following our return and exchange policies.

Sincerely,
Sleep & Beyond team

Return, Refund, and Exchange Policy