All Sleep & Beyond products are guaranteed to be free of any material or craftsmanship defects.
Our products are designed to last for many years with proper care.
3-year warranty against manufacturing defects on sheets, fitted sheets, duvet covers, pillowcases, and pillows.
5-year warranty against manufacturing defects on comforters, mattress pads, and mattress toppers.
10-year warranty against manufacturing defects on mattress protectors and mattress encasements. When the purchase of the mattress protector or mattress encasement is made on the same retail sales ticket as a new mattress, Sleep & Beyond will also warranty the surface of the new mattress against stains provided it is covered with Protector at the time of the spillage.
Sleep & Beyond will repair or replace the item if it is found to be defective.
The warranty does not cover misuse or normal wear and tear.
Please retain all original receipts and packing slips in order to provide proof and date of purchase.
Sleep & Beyond reserves the right to determine if the item has been abused or care instructions have not been followed.
Items are returnable for exchange or refund within 30 days of receipt of the order.
Refund will be issued for qualified returns, excluding the original shipping charges, including the orders that qualified for free shipping.
Due to hypoallergenic nature of the products and bedding law regulations, items that have been used, laundered, or are not in original packaging are non-refundable and non-exchangeable.
Bedding is a personal item: it must not be used or laundered to qualify for a return.
“Used” is defined as any length of time you have personally used the product.
We strongly recommend keeping the item in its original packaging/box and far away from any strong smelling scents including perfume/cologne, plug-in air fresheners, strongly scented hand creams or soaps, and other perfumed body care products.
Any product returned with a “personal odor” will be considered “used” and not be eligible for return.
We are prohibited, by law, from reselling used bedding: therefore, it’s imperative that you comply with this law by not using the product in question that you wish to return.